Category Archives for "Synergy"

Sep 20

To Gain Their Commitment, Give Them Your Time

By Terry Condon | Synergy

[vc_row][vc_column column_width_percent=”80″ overlay_alpha=”50″ gutter_size=”3″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ width=”1/1″][vc_column_text]The words stung me as they were said.

I looked back over my shoulder and the muscles of my face worked overtime as I winced sarcastically. I figured acting defensive would buy me enough time to mask my pain and collect my thoughts.

I had been running around the whole morning organizing sessions and meeting with colleagues without a minute to sit and think. I was strung out, stressed out and had not had a full day off in over two and a half months.

I was busy, I felt overwhelmed and exhausted. So when an athlete asked me about his session plan, I didn’t even stop to answer, I just called over my shoulder ‘no time right now!’

No doubt my tone conveyed the sense of exasperation and self-pity I was feeling, still I was floored by his response. ‘You don’t even care do you!’ he shot back.

Sure he was smiling when he said it, but I knew that jokes often blanket truths that can be hard to stomach or say. And I knew that behind his playful exterior, to some degree he meant it.

I stopped, looked down at my shoes, covered in fresh grass clippings and soaked through to the socks. I was confused, I didn’t know if my anger outweighed my pain, if my shame overshadowed my embarrassment.

The comment had caught me by such surprise that I could not make sense of my feelings well enough to formulate a reasonable rationale response. So I just walked away without saying a word.

In the world of elite team sport, showing ‘weakness’ like this often attracts ridicule, on this occasion however there was pure silence. It was obvious I was unusually affected.

At home that night, I sat and thought about it. I wondered how it was possible that I could work so hard for so long and yet still be perceived as careless and cold by those I was working so hard for.

 I asked myself three simple questions;

  • Who am I doing this for if not for the athlete?
  • Why and where am I neglecting the parts of my work that mean the most to them?
  • Is this a one off occurrence or is this a pattern I need to address?

In answering these questions, I realized people don’t care about what we do behind the scenes, none of that is visible to them. What is visible is who we are and how we present when working with them.

Are we busy, stressed and short with our words? Do we take the time to notice the small things? Or are we so consumed with our ‘busyness’ that we forget or ignore that coaching is really just about people.

I had thought of ‘busyness’ as a sign of commitment and care. It’s not. In fact, it probably makes people who rely on us feel guilty and resent us. To show commitment and care, we must spend time with others when it matters.

Time is the most valuable commodity we can offer someone. No one regardless of status, wealth or rank has more time in a day than anyone else. So when we give others our time, we show them they are valued.

I am not talking about the time we give when we are collaborating and directing others, it’s the in between moments, when there is no obligation to spend time, answer personal questions or ask them. These can be great opportunities.

Once I began applying this new insight, I noticed my relationships strengthened, and the stronger the bonds, the greater my influence. Suddenly those I was working with found new levels of focus and intensity whenever I asked for it.

Taking the time to listen, interact and just be with people is what really matters to them. And when we give them what they value, they give us what we value. To get commitment we have to first give it as they understand it, not as we do.[/vc_column_text][/vc_column][/vc_row]

Sep 20

Why High Performance Cultures Lead to Low Success

By Terry Condon | Synergy

[vc_row][vc_column column_width_percent=”80″ overlay_alpha=”50″ gutter_size=”3″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ width=”1/1″][vc_column_text]Originally I wrote this post for a sports audience, however it gained so much attention from the business world I decided to post it here also.

High performance seems to be a term that has bled into business from the sports world. Yet the concept is not always a positive one. This post details how an imbalanced approach to moulding culture can and does lead organisations to ruin.

The Profit Motive, Pressure & Performance.

 As an industry, sport has grown exponentially over the past twenty years. Today it is more popular and profitable than ever. This growth has seen it develop into a 145 Billion-dollar industry, and it got this way because of two things: community and entertainment.

Community is more important than ever, because even though technology has connected us digitally, more and more people feel isolated from others. Walk onto any train and you will see people with heads down, earphones on. Except of course for that one day in the week… game day.

Sport gives us a reason to smile or even talk to the stranger next to us on train, in the bar or on the sidewalk. More and more people see and use sport as a means to become a part of a tribe, or movement bigger than themselves. This instinct is what makes us human, and it’s why we sit on top of the food chain.

Entertainment has changed, now everything is on demand, that means audiences are mostly fragmented. Sport is one of the few entertainment products that can command the attention of millions of people all around the globe at one time. These days, holding any one persons attention is extremely hard, and that is why sport has become extremely valuable.

It costs 8 million dollars to buy sixty seconds of advertising space during the super bowl. It cost this much because 108 million people are watching. Companies continue to pay more and more each year for access to these slots, because opportunities are scarce and significant returns are seen on the investment.

But what relevance is all this to coaches?

Increased attention has created more opportunities to make money, and as more money has flowed into the sports industry, so have the moneymen. In many pro sporting organisations today, there are more staff employed to make and manage money, than to make and manage champions.

For most teams and their staff, more money has meant better pay, facilities, equipment and resources. But money has also brought with it new and unique challenges. The pressure to maintain profitability can often stifle success, creativity and cooperation among colleagues.

When sport becomes a business, wins can go from feedback on proper process and practice, to numbers that impact the bottom line. When the focus shifts too far from process to outcome, those under pressure to drive profitability in order to justify their jobs begin talking about ‘high performance’ and can often forget about people.

Research in behavioural economics has shown that when people think about money, they act more selfishly. This is one reason the profit motive can be damaging to the culture of a sports organisation when the pressure to be profitable is referred to the team and its leaders.

Peter Drucker is pretty much universally recognised as the father of modern management. Drucker disagreed with the profit motive, suggesting that profit is not the end goal of a business, but merely an indicator a business was progressing toward or successful in achieving its chief aim.

Chief aim is just another fancy name for an organisations core purpose or mission.

Ford’s chief aim was to democratise the automobile.

Disney’s core purpose was to make people happy.

Air Bnb’s mission is to create a world where you can belong anywhere.

The chief aim is essentially the reason any organisation exists.

Drucker contended that without a clear and compelling purpose, a business is no more than a means to make money. But since money undermines cooperation and teamwork, no business that purely chases numbers and profit, can ever be truly great. Sport is not about making money, its about being great.

When organisations lack, or lose sight of a core purpose, it can be easy to lean on the numbers. Numbers are easy to measure, and encourage optimisation, but when you don’t know what you’re optimising for, the number becomes the end goal. When numbers become the end goal, this can and often does lead people astray…

Abstraction and Infraction

Numbers make it easy to objectify people because they create distance and cause what author Simon Sinek calls ‘abstraction’. We can see how numbers and distance interact to cause abstraction in sport when media commentators discuss athletes in this manner:

‘Player number 10 Tyler walker has only scored 8 points or more on less than 3 occasions for the past 2 seasons. Surely he should be cut or at least traded Ken!’

The more we lean on the numbers, the less regard we show for people. When executives discuss measures to improve the bottom line, it can be easy to forget that those numbers represent real people:

‘Our profitability has dropped 20% since last year, we need to cut our operating expenses by $500 000, if we make 10 jobs redundant then we should record a profit for our next quarter’

Numbers create distance, and distance causes abstraction. When abstraction occurs in the name of ‘performance’, people who are otherwise moral and principled become more selfish, less ethical and more prone to bend or break the rules.

One of the biggest scandals in world sport occurred at the Essendon Football Club during the 2012 AFL season. During that season the football program endorsed, funded and aggressively pursued a controversial supplements program. The World anti doping authority ultimately deemed their approach to be cheating.

James Hird, Essendon’s coach at the time wrote about the club culture and the messages from club leaders in an article published in the Herald Sun on the 15th of January 2016:

“We were a tight unit, High performance was the mantra from top to bottom with club president David Evans driving us to find the best ways to do everything we did.

 This drive extended to making sure the players had the most beneficial and modern training regimens, diets and dietary supplements under the high performance program…..

At this time the use of painkillers, anti-inflammatory and sleeping tablets were the norm but would lead to side effects such as long-term arthritis, long-term neural pain, eroded stomach linings, addictions and sleeping disorders, to name a few.

To subject modern players to these “old world” methods and consequences would have been “low performance” at best and negligent at worst, especially given there had been so many developments in sports science since my time as a player”.

People have a tendency to blindly obey authority, even when the required actions are questionable. Yale Psychologist Stanley Milgram’s famous electric shock experiments showed that our ability to reason is fundamentally compromised under orders from above. Milgram also showed that the more physical distance between someone and the outcome of their actions, the less humane they were.

Clearly none of the Essendon players believed they were doing the wrong thing, or if they did they deferred to the ‘better judgement’ of authority figures at the club whom were hell bent on ‘high performance’ and over emphasised the numbers. In retrospect it is easy to see that abstraction caused the whole organisation to delude themselves.

Performance is not the Same as Success

Essendon’s most bitter rival is the Hawthorn Football club. The two clubs have rich history of conflict that is decades old. Since 2012 when the supplement scandal erupted, Hawthorn have appeared in four grand finals, and successfully won three of them. They are one of the greatest teams the game has seen.

Hawthorn has worked hard to become what they themselves refer to as ‘the family club’. Their head coach Alastair Clarkson has led the team for over ten years, and their staff have experienced very little turnover (save for those assistants who have gone on to become head coaches themselves).

Some will argue that a relentless culture focused on performance can yield results and they would be right – to a point. Some ‘high performance cultures indeed maintain decent winning margins, but performance is not the same as success. Love always conquers fear, and fear is no match for love.

The New England Patriots are one of the most successful NFL teams of the modern era. The Patriots have Won super bowls in 2001, 2003, 2004 and 2014. In the documentary ‘do your job’ about super bowl XLVIII, Patriots coaches and support staff talk about the camaraderie and connection they credit as one of the major reason for their success.

We have gone well past ‘I’m too proud to tell somebody I love them’ – Josh McDaniel’s ( Offensive Coordinator)

‘We bonded for life with that win, that’s a family atmosphere and that’s what makes it so special and that’s why you got a bunch of guys running out there telling you they love each other’. – Matt Patricia (Defensive Coordinator)

‘Its ok to tell the guy next to you if you really believe it that I love you I’ll do anything for you, and that’s what they have here, and that’s why the New England Patriots win football games’ – Dave Deguglielmo (Offensive line coach)

‘It’s a team that cares about each other, has a lot of love for each other and I’m proud of all of em’. – Bill Belichick (Head Coach)

People aren’t stupid, they model behaviour not words. When people hear leaders begin talking about ‘performance’ they instinctively begin to do as their leaders do and act in their own best interests, often at the expense of others. High turnover, burnout and low engagement characterise teams with a ‘high performance’ culture.

Fear does not cause focus; it distracts people and does more to undermine collective efforts than inspire. Organisations and cultures that put performance before people may achieve a level of output, some even produce a few diamonds under the pressure, but rarely do they achieve or maintain ultimate success.

Purpose, Not Performance is the Imperative

There was a small subset of people in Milgrams electric shock experiments whom were able to resist the pressures of authority, and were able to leave these experiments with a clear conscience. The common thread amongst these people was the accountability to some sort of higher moral imperative.

Those who were able to maintain their humanity felt accountable to a higher authority than the scientist insisting that they continue administering shocks. A higher purpose generally overpowers a lower one, and this is why purpose should always be prioritised over performance.

People crave meaning in their work, a common purpose that unites people around a cause they believe in works to keep people focused, friendly and productive. High purpose organisations enjoy more success, less turnover and higher levels of engagement.

In the end, it is high purpose, not high performance that leads to improved productivity and profitability. However the best leaders recognise these come only when the people are pooling their efforts, and are not the destination, but merely guideposts on the road to ultimate success.


Further Reading & Resources

If you’re interested in getting a deeper understanding of some of the material that informed and influenced this article please see below:[/vc_column_text][/vc_column][/vc_row]