Mentor Method

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WOW Your Customers

[/vc_custom_heading][vc_column_text css=”.vc_custom_1506988846554{margin-top: 0px !important;}”]A Modern communication model for knowledge workers in the service sector [/vc_column_text][vc_button button_color=”color-vyce” border_width=”0″ link=”url:https%3A%2F%2Fmeetme.so%2FTerryCondon|||”]Book my discovery call[/vc_button][vc_empty_space empty_h=”4″][/vc_column][/vc_row][vc_row][vc_column column_width_percent=”80″ overlay_alpha=”50″ gutter_size=”3″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ width=”1/1″ css=”.vc_custom_1506029565812{border-top-width: 0px !important;padding-top: 0px !important;}”][vc_column_text css=”.vc_custom_1506917628328{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}”]

Do Your Customers Shop Around?

Business can be a scrap when your customers are forever shopping around, comparing prices and ‘keeping you on your toes’. If you tick one or more of the boxes below, chances are you and or your staff are overlooking one critical element that can mean the difference between surviving and thriving:

  • Your staff spend alot of time haggling over fees
  • Your business don’t generate as many referrals as you’d like
  • Your customer churn is much higher than the industry average
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Trying to Convince People Can be Costly and Consuming

Spending most of your time and energy trying to sell prospects or just ‘keeping customers happy’ can be exhausting and deflating. When you’re in this place it can be hard to build the kind of long lasting relationships the best businesses are built upon. These relationships do not happen by fluke. However, there is a science to service satisfaction.[/vc_column_text][vc_column_text]

 will help you convert and keep more customers

Most experts continue to sell information instead of advice. In a hyper connected world, information is no longer scarce or valuable. But advice is. An advisor tailors their approach to individual, experts do not. The mentor method is an innovative communications model that shows you how to transform fence sitters into raving fans.[/vc_column_text][vc_column_text]

Here’s just some of what we will cover..

[/vc_column_text][vc_icon position=”left” title_aligned_icon=”yes” icon=”fa fa-check” icon_color=”color-vyce” heading_semantic=”h6″ text_size=”h5″ title=”How you might actually be blocking leads before they even walk in the door. “][/vc_icon][vc_icon position=”left” title_aligned_icon=”yes” icon=”fa fa-check” icon_color=”color-vyce” heading_semantic=”h6″ text_size=”h5″ title=”Why your sales skills can actively work against your success. “][/vc_icon][vc_icon position=”left” title_aligned_icon=”yes” icon=”fa fa-check” icon_color=”color-vyce” heading_semantic=”h6″ text_size=”h5″ title=”How to rapidly build trust in the first meeting- without resorting to cliche’ persuasion tactics. “][/vc_icon][vc_icon position=”left” title_aligned_icon=”yes” icon=”fa fa-check” icon_color=”color-vyce” heading_semantic=”h6″ text_size=”h5″ title=”A method to identify how your prospect likes to receive information, so you can share your expertise in a way that works. “][/vc_icon][vc_icon position=”left” title_aligned_icon=”yes” icon=”fa fa-check” icon_color=”color-vyce” heading_semantic=”h6″ text_size=”h5″ title=”The four step framework that transforms a prospect into a believer and gets them into action. “][/vc_icon][vc_column_text]

This is why it matters

When your staff internalise the mentor method, they will shift from technical expert to trusted advisor in the mind of your consumer. Once your staff become trusted advisors to their clients, there is little need to justify fees, compete with others or convince customers to stay. In the end it all boils down to three key business outcomes:[/vc_column_text][vc_icon position=”left” title_aligned_icon=”yes” icon_image=”67138″ title=”Improved Performance “]Success begets success. When your staff develop their skills using the Mentor Method, confidence follows. The thing about confidence is, it is contagious.[/vc_icon][vc_icon position=”left” title_aligned_icon=”yes” icon_image=”67136″ title=”More Stability”]With consistency comes stability.  More stability in business generally means better business decisions and higher quality deals. When we are not in survival mode, it is easier to thrive.[/vc_icon][vc_icon position=”left” title_aligned_icon=”yes” icon_image=”67137″ title=”Higher Margins”]A higher margin gives you more room to breathe. The best companies use high margins to continue to evolve their offering and stay one step ahead of their competitors.[/vc_icon][vc_column_text]

Is this just another Persuasion Workshop?

No. I don’t believe people can be persuaded, but they can be deceived. This is not about misrepresenting yourself or doing anything slimy to make a sale. This is about building the skills and sense to be able to recognise and honour the person standing in front of you. When you are able to do this, people sell themselves.

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Here’s What People Are Saying..

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‘This resulted in over 100k revenue within three days’ 

At first I wasn’t sure how much I would learn and what impact this would have on my business. I do invest alot in learning as much as I can about the human side of business. It was great to find that I had not come across much of this information and it definitely challenged and evolved my thinking. In addition the content was extremely practical and interactive, and sparked some really good discussion amongst our staff.

In the three days after this workshop I practised and implemented the four step framework with two clients who had been sitting on the fence for some time. As a direct result of this process they both committed on the spot to engage us as their advisors. For our client this means they now have genuine passive income for life. For the business this has directly resulted in over 100k in revenue, plus the referrals we are already getting now they are passionate advocates for our brand. Thankyou!

Kane Leerson – Financial Advisor 

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I Now Feel Like I can Effect Much Greater Change, More Quickly

In financial services, time pressures are a constant. However, what I learned in this training has helped me reduce the time it takes to understand what each customer really cares about. This will help me accelerate the establishment of strong working relationships. I now feel like I can effect much greater change and results much more efficiently.  This is not just an information dump either. Actually, the workshop helped us to create space to think more strategically about what we do. The content was extremely practical and I have walked away with plenty of useful tools I can use right away.

Steve Nickelson
Managing Partner & Senior Finanical Advisor
Income solutions Richmond

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I Particularly Appreciated the Interactive Nature of This Training

This framework is a great way to learn how to build emotional connections, and long term relationships with clients. The training was extremely well presented and very practical. Terry’s ability to explain his model and teach the concepts allowed me to see how these skills could be incorporated into our interactions with clients. I particularly appreciated the interactive nature of the training. This is not just Terry teaching, instead he presents some insightful content and then facilitates a thoughtful conversation that allowed us to consider how our context might influence the outcome. 

Lee Nickelson
Finacial Advisor
Income Solutions Richmond 

[/vc_column_text][/vc_column_inner][/vc_row_inner][/uncode_slider][/vc_column][/vc_row][vc_row][vc_column width=”1/1″][vc_empty_space empty_h=”2″][vc_custom_heading]Three Ways To Engage[/vc_custom_heading][/vc_column][/vc_row][vc_row][vc_column column_width_percent=”100″ align_horizontal=”align_center” back_color=”color-vyce” overlay_alpha=”50″ gutter_size=”3″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ width=”1/4″][vc_custom_heading text_weight=”700″ text_transform=”uppercase” text_italic=”yes”]Preach[/vc_custom_heading][vc_button button_color=”color-xsdn” outline=”yes” border_width=”0″ link=”url:https%3A%2F%2Fmeetme.so%2FTerryCondon|||”]Book my discovery call[/vc_button][/vc_column][vc_column width=”3/4″][vc_tabs][vc_tab title=”Choose this option if..” tab_id=”1506084689-1-31″ slug=”T1″][vc_column_text]
  • You are looking for some inspiration and guidance, but are keen to implement yourself.
  • You want to preach or reinforce a message related to customer service, but have it come from a different voice.
  • You want to start a fruitful conversation among your staff
[/vc_column_text][/vc_tab][vc_tab title=”Here’s what’s involved..” tab_id=”1506084689-2-19″ slug=”T2″][vc_column_text]60 min keynote. In this presentation your staff will learn the core models in the mentor method, and how they apply in within the context of your business and its industry.

Prize giveaway.
During our discovery call we will come up with a simple prize for giveaway during/after the presentation. This prize can reinforce the core message.

30 min Q & A. Following the presentation you and your staff will have the opportunity to ask questions around the content and themes within the presentation.

Debrief call. Within one month after the presentation you will be entitled to a 30min call to discuss outcomes and ideas for implementation post presentation.[/vc_column_text][/vc_tab][vc_tab title=”This is what it will cost..” tab_id=”1506085460950-2-9″ slug=”T3″][vc_row_inner][vc_column_inner width=”1/2″][uncode_pricing title=”Upfront|save $400″ price=”$3247|lump sum” body=”14 days payment terms”][/vc_column_inner][vc_column_inner width=”1/2″][uncode_pricing title=”Staged|2 x monthly installments” price=”$1823|per instalment” body=”First instalment due day before, next due within 30 days. “][/vc_column_inner][/vc_row_inner][/vc_tab][/vc_tabs][/vc_column][/vc_row][vc_row][vc_column column_width_percent=”100″ align_horizontal=”align_center” back_color=”color-vyce” overlay_alpha=”50″ gutter_size=”3″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ width=”1/4″][vc_custom_heading text_weight=”700″ text_transform=”uppercase” text_italic=”yes”]Practice[/vc_custom_heading][vc_button button_color=”color-xsdn” outline=”yes” border_width=”0″ link=”url:https%3A%2F%2Fmeetme.so%2FTerryCondon|||”]Book my discovery call[/vc_button][/vc_column][vc_column width=”3/4″][vc_tabs][vc_tab title=”Choose this option if..” tab_id=”1506085503060-0-3″ slug=”T4″][vc_column_text]

  • You want to develop your people, and help them improve conversion and retention of customers
  • You would like a facilitated training experience that includes tangible, repeatable tools and methods that can be used afterward.
  • You want to break up the normal routine, boost morale and create some space for people to think differently.
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Your choice of a Full day intensive workshop or five 90min modules.

Strategy session prior. You and I will sit down to discuss your broad business objectives and the role service needs to play in your business. This will make outcomes for the workshop clear.

Keynote. Kicking off the workshop will be a full keynote address to inspire and educate your staff on how service sets the best businesses apart.

Interactive Format. Understanding comes from action, the culture code uses a three phase methodology to ensure lessons stick: instruction – activity – reflection.

Mentor Method Manual. Each participant will walk away with an all inclusive workbook covering all exercises, and tools from the workshop for practice and ongoing implementation.

1 x 1:1 coaching session. Following the workshop, you and I will catch up to  discuss progress and ways to continue the focus following the workshop. Or anything else you would like to cover really 🙂

Discounted 1:1 coaching for staff.[/vc_column_text][/vc_tab][vc_tab title=”This is what it will cost..” tab_id=”1506085503246-0-3″ slug=”T6″][vc_row_inner][vc_column_inner width=”1/2″][uncode_pricing title=”50:50|Save $500″ price=”$3223|per instalment” body=”First instalment due day before, next due within 30 days. “][/vc_column_inner][vc_column_inner width=”1/2″][uncode_pricing title=”Staged|4 x monthly instalments” price=”$1736|per instalment” body=”First instalment due day before, subsequent instalments due at monthly intervals”][/vc_column_inner][/vc_row_inner][/vc_tab][/vc_tabs][/vc_column][/vc_row][vc_row][vc_column column_width_percent=”99″ align_horizontal=”align_center” back_color=”color-vyce” overlay_alpha=”50″ gutter_size=”3″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ width=”1/4″][vc_custom_heading text_weight=”700″ text_transform=”uppercase” text_italic=”yes”]Master[/vc_custom_heading][vc_button button_color=”color-xsdn” outline=”yes” border_width=”0″ link=”url:https%3A%2F%2Fmeetme.so%2FTerryCondon|||”]Book my discovery call[/vc_button][/vc_column][vc_column width=”3/4″][vc_tabs][vc_tab title=”Choose this option if..” tab_id=”1506085559453-0-6″ slug=”T7″][vc_column_text]

  • You prefer a more staged process that both builds and assesses skill over time.
  • You value 1:1 coaching as a method for learning as much or more than conventional workshops.
  • You want to avoid the feeling that ‘this is a one off’ or ‘phase’ that your people don’t take seriously.
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In house immersive Training Program consisting of five separate 90min workshops blended with 1:1 coaching.

Discovery Period: I will spend some time with you inside your organisation to better understand the context your staff operate within. This will help me ensure the content is framed in a timely and relevant manner.

Keynote: Kicking off the program will be a full keynote address to inspire and educate your staff on how superior service distinguishes the good from the great.

Interactive Format: Understanding comes from action, the culture code uses a three phase methodology to ensure lessons stick: instruction – activity – reflection.

3 x 1:1 sessions: in between each works

 

Performance plan: Using the knowledge gleaned from our interactions, plus the workshop. I will present to you a people and performance plan for your business centered around service excellence. This will help you maintain momentum and ensure staff

2 x 1:1 coaching sessions Following the workshop, you and I will catch up to  discuss progress and ways to implement the performance plan within your business. This will help you continue to cultivate the new culture and embed it within your organisation.

Discounted coaching rate for staff. Should your staff want additional support or guidance, they will be entitled to a 20% discount on my single session rate in perpetuity.[/vc_column_text][/vc_tab][vc_tab title=”This is what it will cost..” tab_id=”1506085559581-0-0″ slug=”T9″][vc_row_inner][vc_column_inner width=”1/1″][vc_column_text]The cost of this program is dependent on the number of participants among other variables. Please schedule a discovery session or contact me to discuss.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tab][/vc_tabs][/vc_column][/vc_row][vc_row][vc_column column_width_percent=”100″ back_color=”color-wvjs” overlay_alpha=”50″ gutter_size=”3″ medium_width=”0″ mobile_width=”0″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ width=”1/1″][vc_custom_heading]

FAQ

[/vc_custom_heading][vc_accordion][vc_accordion_tab title=”Who do you work with?” tab_id=”1507007906-1-93″ slug=”s1″][vc_column_text]I predominantly work with leaders of small the medium organisations in the private, not for profit and sporting sectors. The kind of person who benefits most from my approach is a lifelong learner, willing to do the work and able to question conventions.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Where are you based?” tab_id=”1507007906-2-50″ slug=”s2″][vc_column_text]I am based in Victoria, though I do travel interstate to complete training and coaching.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Do you have not for profit rates?” tab_id=”1507009283655-2-1″ slug=”s3″][vc_column_text]Yes. If you would like to discuss, please Contact me using the form below.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Are you open to modified versions of the offerings described above?” tab_id=”1507009502169-3-1″ slug=”s4″][vc_column_text]Yes. Please use the contact form below or give me a call to discuss: 0408650972[/vc_column_text][/vc_accordion_tab][/vc_accordion][vc_row_inner][vc_column_inner width=”1/1″][vc_custom_heading]

Other Questions? Contact me. 

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